Shipping & Returns
- Free shipping on orders over 75,- (€/CHF/£) exclusive Surf- & Wakesurfboards
- Shipping costs for Surf- & Wakesurfboards 10,- (€/CHF/£)
- EU: 2-5 business days
- UK/Swiss: 3-6 business days
Germany, Austria, Swiss, Poland, Denmark, Finland, Great Britain (UK), Netherlands, Belgium, France, Luxembourg, Spain, Portugal
- Paypal SEPA (debit authorization)
RETURNS & EXCHANGE
Of course you can always return your purchased products.
Please note the following instructions:
- We only accept returns of items that were purchased directly from us, within 30 days of the original purchase date.
- Returned items must be in new and unused condition with original packaging and stickers.
- You are responsible for return freight unless the items arrive damaged, defective or you receive a mis-shipment.
- To start a return, please send us an email with your order number to: email@example.com
- We will get back to you as soon as possible and provide a return number. This return number (RAxxxxx) must be given (well visible) as a package reference with your return.
- Drop off your parcel at any courier service. Keep the receipt. If the package gets lost, this will be needed to track your parcel.
- We only take responsibility once the package has reached our warehouse.
- Refunds typically appear on Credit Card/Paypal accounts within 10 business days after your return has been successfully processed by our warehouse.
- If you want to exchange your item, you will first need to return it and then place a new order for that item.