FREE SHIPPING! orders over £99 - Including Surf and Wakesurf Boards - Delivery Time 3-6 Days

Shipping & Returns

SHIPPING INFORMATION

 

Shipping costs:

  • Free shipping on orders over 99,- (€/CHF/£) exclusive Surf- & Wakesurfboards
  • Shipping costs for Surf- & Wakesurfboards 10,- (€/CHF/£)

Delivery times:

  • EU: 2-5 business days
  • UK/Swiss: 3-6 business days

Shipping countries:

Germany, Austria, Swiss, Poland, Denmark, Finland, Great Britain (UK), Netherlands, Belgium, France, Luxembourg, Spain, Portugal

 

Payment methods:

  • Creditcard
  • Paypal
  • Paypal SEPA (debit authorization)

 

 

RETURNS & EXCHANGE

 

Of course you can always return your purchased products.

Please note the following instructions:

  • We only accept returns of items that were purchased directly from us, within 30 days of the original purchase date.
  • Returned items must be in new and unused condition with original packaging and stickers.
  • You are responsible for return freight unless the items arrive damaged, defective or you receive a mis-shipment.
  • To start a return, please send us an email with your order number to: europe@mervin.com
  • We will get back to you as soon as possible and provide a return number. This return number (RAxxxxx) must be given (well visible) as a package reference with your return. 
  • Drop off your parcel at any courier service. Keep the receipt. If the package gets lost, this will be needed to track your parcel.
  • We only take responsibility once the package has reached our warehouse. 
  • Refunds typically appear on Credit Card/Paypal accounts within 10 business days after your return has been successfully processed by our warehouse.
  • If you want to exchange your item, you will first need to return it and then place a new order for that item.